Privacy Policy

Privacy Policy

Last updated: 14 November 2026

Zeropest Australia (ABN 41 380 244 622) (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect the information we need to quote, book and carry out pest control work and to run our website. This may include:

  • Contact details: your name, phone number, email address and property address.
  • Job details: the type of pest, what you tell us about the problem, access instructions, photos of the property or entry points, and treatment records.
  • Billing details: invoices and payment records. Card payments are processed by our payment provider; we do not store full card numbers.
  • Website information: pages you visit, the device and browser you use, your approximate location and how you found our site, collected through cookies and similar tools (see below).
  • Calls and messages: records of calls, emails, website chat and form enquiries.

How we collect it

Mostly directly from you: when you call us, fill in our website form, use our website chat, email us, or when our technician visits. We may also receive your details from a real estate agent, property manager or business that books a service for a property you live in or manage.

How we use it

  • To respond to your enquiry, give you a quote and book your service.
  • To carry out the treatment, keep treatment and chemical-use records, and honour our guarantees.
  • To send service reminders, reports and invoices.
  • To meet our legal obligations, including pest control licensing and record-keeping requirements in Victoria.
  • To improve our website and measure how well our advertising works.

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

Who we share it with

We do not sell your personal information. We share it only where needed to run our business, with:

  • Our own licensed technicians (we do not use subcontractors).
  • Service providers who help us operate, such as our job-booking and customer portal system (GorillaDesk), email and phone providers, website hosting and security providers, our website chat provider, and our accountant.
  • Google, for website analytics (Google Analytics) and advertising measurement (Google Ads).
  • Government bodies or regulators where the law requires it.

Some of these providers store information on servers outside Australia, including in the United States. We use reputable providers and take reasonable steps to make sure they protect your information.

Cookies and website tools

Our website uses cookies and similar technologies to work properly, keep forms secure and understand how visitors use the site. These include:

  • Essential and security: spam and bot protection on our forms (Google reCAPTCHA and Cloudflare Turnstile) and our website firewall.
  • Analytics: Google Analytics, to see which pages are useful.
  • Advertising measurement: Google Ads, to see when an ad leads to a call or enquiry.
  • Chat and reviews: our website chat widget and review badges.

You can block or delete cookies in your browser settings. The website will still work, though some features such as forms or chat may not.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including password-protected systems and secure (HTTPS) connections on our website. We keep treatment records for as long as the law and our guarantees require, and securely delete information we no longer need.

Accessing or correcting your information

You can ask to see the personal information we hold about you or ask us to correct it. Contact us using the details below and we will respond within a reasonable time, usually 30 days.

Questions and complaints

If you have a question or a complaint about how we have handled your personal information, please contact us first so we can try to fix it:

Zeropest Australia
Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
Phone: 1800 38 66 55
Email: info@zeropests.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.