FAQ
If you’re new to Zeropest Australia and have a question regarding your upcoming pest service, you’ve come to the right place.
Is Your Company Covid 19 Compliant? Yes,
Zeropest Australia in light of the current events has adopted the following stringent strategies in line with the World Health Organisation & Australian Government advice relating to COVID-19.
The health and safety of our customers and staff is our number one priority.
This applies to all Zeropest Australia staff, filed technicians and also associated family members.
Immediate company travel ban, restrictions on domestic travel.
Mandatory reporting and monitoring of personal travel, and observation of the recommended isolation periods.
Implementation of best-practice social distancing where practical.
All field technicians effective 16th March 2020 will be required to use and complete the following on each and every occasion.
This will aid in the protection of you and others now and in the future until further advised.
(1) Dupont Tychem Category 3 Protection Level - Single Use
Clothing.
(2) 3M Pro Series N95 Face Masks - single use - to communicate
verbally with customers Pre and Post treatment works.
(3) Pro-Val Securitex HR Latex Hi Risk Gloves - single use.
(4) Sundstrom Half Face SR100 Face Mask Triple Filter during all
required treatment processes.
(5) Surgical Quality Shoe Covers - single use.
(6) NO Shaking Of Hands On Arrival.
(7) Our employees are conscious about hand hygiene between each customer visit using appropriate hand sanitisers.
(8) All Cash and or change received or issued must be fully
sanitized.
(9) Monies can be transferred if preferred prior to treatment
schedule or via con-tactless payment eftpos on site and or credit card
over the phone - cash will still be excepted however subject to
sanitizing procedures. Naturally if any customer or family member who is or has been in self-isolation/self quarantine scenario has scheduled or wishes to schedule Pest Control Services please advise our office immediately so we can assist you further. Zeropest Australia is working hard to ensure everyone’s ongoing safety!
Do you Guarantee your work?
YES 100% SATISFACTION GUARANTEE* If we Can't fix it within 14 days we'll refund you 150% ( Subject to T&C'S Noted Below ).
Zeroepest Australia Guarantees are subject to the customer / client / Authorised person adhering to, implementing, completing recommendations, completing proofing works and or engaging Zeropest Australia to complete works as stated and noted in official Zeropest Australia Paperwork, digital receipt and or Digital paperwork and Payment IN Full being made On Day Of Treatment and Or as Noted On Invoice.
OUR (14 DAY PEST FREE GUARANTEE) FOR ALL PEST TYPES IS UNCONDITIONAL, all pests will be eradicated within 14 days or we work for free until it is!. (T&C's See General Pest Spray )
OUR (LIFETIME WRITTEN PEST FREE GUARANTEE'S) RAT, MICE, POSSUM AND BIRD TARGETED TREATMENTS are subject to the Customer / Client / Authorised Person engaging Zeropest Australia to complete all proofing works as stated and noted in official Zeropest Australia Paperwork and or digital receipt, paperwork, applies only to current owner or occupier of home as listed at time of pest treatment and is NOT transferable . .[
OUR (5 YEAR WRITTEN PEST FREE GUARANTEE'S) RAT, MICE, POSSUM AND BIRD TARGETED TREATMENT are subject to the Customer / Client / Authorised Person completing all proofing works and or recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital receipt, paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds, applies only to current owner or occupier of home as listed at time of pest treatment and is NOT transferable .
OUR (12 Month WRITTEN PEST FREE GUARANTEE) GENERAL PEST SPRAY covering WEBBING SPIDERS, GARDEN COCKROACH, MILLIPEDE, SLADERS, HARLEQUIN BUGS are subject to an RE - INFESTATION and or the Customer / Client / Authorised Person completing all proofing works, DE - WEBBING 7 DAYS AFTER INITIAL TREATMENT and or recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds.
NOTE! It is expected that over the 12 Month period WEBBING SPIDERS, GARDEN COCKROACH, MILLIPEDE, CENTIPEDES, SLADERS, HARLEQUIN BUGS AND OR OTHER INSECTS WILL BE PRESENT AS TREATMENT DOES NOT STOP THEM ENTERING YOUR PROERTY, GROUNDS OR DWELLING. IT WILL AND DOES TAKE TIME TO BE INFECTED AND DYE DUE TO THE PEST HAVING TO ABSORB RESIDUAL PESTICIDE.
OUR (6 Month WRITTEN PEST FREE GUARANTEE) TARGETED ANT TREATMENT is subject to a re infestation and or the Customer / Client / Authorised Person completing all proofing works and or recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds. Note treatment can take up to 28 days to be effective from treatment and on each and every subsequent infestation.
OUR TARGETED GERMAN COCKROACH, PANTRY MOTH, BED BUG, AND NON LISTED PESTS WRITTEN GUARANTEE'S WILL BE ADVISED UPON INSPECTION AND TREATMENT AS THESE TYPE OF TREATMENTS VARY DEPENDING UPON INFESTATION AND REQUIRED TREATMENT PLAN/S, SUCH GUARANTEE'S WHEN ISSUED ARE Subject to recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds.
FURTHER PEST SERVICE/S AND OR ADVISE UPON CUSTOMER REQUESTED GUARANTEE INVESTIGATION, DUE TO NON-COMPLIANCE, Failure to Act On, implement, complete as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork WILL OCCUR FURTHER CHARGES BEING A CALL OUT FEE OF $300.00 + GST AND FURTHER TREATMENT CHARGES ADDITIONAL TO THE CALL OUT SERVICE FEE AS REQUIRED PAYABLE PRIOR TO TREATMENT COMMENCEMENT!
What If I don't Want To Block any Mice Or Rat Entry Points, Do I still Receive A Guarantee?
Yes of course, Zeropest Australia will still give you our 8 MONTHS rodent free guarantee, but the main idea is that you block the identified holes so it cant happen again.
If I am still hearing mice or rat noises will you come back after initial treatment?
Yes, Zeropest Australia will come back after 14 days for FREE under guarantee to re inspect and replenish baits if required for FREE.
What are your Guarantee Terms and Conditions?
(Subject To T&C'S) Zeroepest Australia Guarantees are subject to the customer / client / Authorised person adhering to, implementing, completing recommendations, completing proofing works and or engaging Zeropest Australia to complete works as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork.
**All Guarantee's and or Warranties are NOT covered due to the following situations, any refunds payable will be for initial treatment payment only.
Concealed entry points due to construction type, restricted access, restricted access to subfloor, restricted access to roof void, no access to roof void due to construction such as flat metal roof construction, height restrictions, animals being caged or fed on treatment site or adjacent neighboring properties, such as chickens, rabbits, dogs, cats, that prevent, hinder treatment, inspections and or entry point inspections are NOT COVERED**
OUR (LIFETIME WRITTEN PEST FREE GUARANTEEs) RAT, MICE, POSSUM AND BIRD TARGETED TREATMENTS are subject to the Customer / Client / Authorised Person engaging Zeropest Australia to complete all proofing works as stated and noted in official Zeropest Australia Paperwork, emailed Photos, Texted Photos and or digital paperwork, applies only to current owner or occupier of home as listed at time of pest treatment and is NOT transferable . .[
OUR (5 YEAR WRITTEN PEST FREE GUARANTEE'S) RAT, MICE, POSSUM AND BIRD TARGETED TREATMENT are subject to the Customer / Client / Authorised Person completing all proofing works and or recommendations as stated and noted official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds, applies only to current owner or occupier of home as listed at time of pest treatment and is NOT transferable .
OUR (12 Month WRITTEN PEST FREE GUARANTEE) GENERAL PEST SPRAY TARGETED TREATMENT covering WEBBING SPIDERS, GARDEN COCKROACH, MILLIPEDE, SLADERS, HARLEQUIN BUGS are subject to the Customer / Client / Authorised Person completing all proofing works and or recommendations as stated and noted in section A of official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds.
OUR (6 Month WRITTEN PEST FREE GUARANTEE) TARGETED ANT TREATMENT is subject to the Customer / Client / Authorised Person completing all proofing works and or recommendations as stated and noted in section A of official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds.
OUR TARGETED GERMAN COCKROACH, PANTRY MOTH, BED BUG, AND NON LISTED PESTS WRITTEN GUARANTEE'S WILL BE ADVISED UPON INSPECTION AND TREATMENT AS THESE TYPE OF TREATMENTS VARY DEPENDING UPON INFESTATION AND REQUIRED TREATMENT PLAN/S. SUCH GUARANTEE'S WHEN ISSUED ARE Subject to recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds.
FURTHER PEST SERVICE/S AND OR ADVISE UPON CUSTOMER REQUESTED GUARANTEE INVESTIGATION, DUE TO NON-COMPLIANCE, Failure to Act On, implement, complete as stated and noted in section A of official Zeropest Australia Paperwork and or Digital paperwork.
WILL OCCUR FURTHER CHARGES BEING A CALL OUT FEE OF $300.00 + GST AND FURTHER TREATMENT CHARGES ADDITIONAL TO THE CALL OUT SERVICE FEE AS REQUIRED PAYABLE PRIOR TO TREATMENT COMMENCEMENT!
Are your technicians fully Licenced Pest Controller’s?
Yes, all Zeropest Australia pest technicians are Fully Licenced.
Are your pest controller’s / technicians Police Checked for our safety?
Yes, all Zeropest Australia pest controllers / technicians are Nationally Police Checked for Your peace of mind.
Are your pest controllers / technicians and company fully insured.
Yes, our company and pest controllers are Fully Insured For Public Liability and Professional Indemnity insurance.
Do I need to stay or be home during our pest control works?
No you don’t, all of our pest controller’s / technicians are Police Checked for your peace of mind.
You Can Great Our Technician Leaving Him To Carry Out Works Upon Your Departure And Let Him Lock The Front Door On His Departure. Alternatively You Could Leave A Key In A Hiding Spot For Him To Use, Or Have A Neighbour, Friend Or Family Member Attend.
Are your products safe for my unborn or new born baby?
We recommend minimising exposure to any pesticides that you may come in contact with. The highest risk occurs as a product is applied. If we are applying a product to inside your home we recommend that you vacate prior to application and remain from entering premises for a minimum of four hours. Our Technician will choose specific products to minimise the risks to you, your unborn baby or new born.
How Long Will I have To Vacate Home After Spraying Inside.
We Recommend adults vacate the home for a minimum period of two hours, four hours for a pregnant woman, children, animals and persons with allergic and breathing conditions.
Will your products stain my floorcoverings, paint or furniture?
No, the products will not cause damage to your home in any way, GUARANTEED.
Are your products environmentally friendly?
The vast majority of products available to the pest control industry are researched and manufactured with the health and safety of humans, non-target species, and the environment as a top priory. The modern day pesticides are new generation products, they break down over time avoiding any potential to compound and build up in our diverse array of sensitive eco-systems. Zeropest Australia carefully select and use our products to protect you and the environment.
Do you remove dead pests or animals?
Yes, Zeropest Australia does remove all pest and animal carcasses.