GUARANTEES, GUARANTEE CLAIM PROCESS & FAQ
If you’re new to Zeropest Australia and have a question regarding your upcoming pest service, completed service, T&C's, GUARANTEE'S & FAQ, you’ve come to the right place.
Is Your Company Covid 19 Compliant? Yes, Zeropest Australia in light of the current events has adopted the following stringent strategies in line with the World Health Organisation & Australian Government advice relating to COVID-19.
The health and safety of our customers and staff is our number one priority. This applies to all Zeropest Australia staff, filed technicians and also associated family members.
Naturally if any customer or family member who is or has been in self-isolation/self quarantine scenario has scheduled or wishes to schedule Pest Control Services please advise our office immediately so we can assist you further, Zeropest Australia is working hard to ensure everyone’s ongoing safety!
Do you Guarantee your work?
YES
Zeroepest Australia Guarantees are all subject to the customer / client / Repair Authorised person adhering to, implementing, completing recommendations, completing proofing works and or engaging Zeropest Australia to complete works as stated and noted in official Zeropest Australia Paperwork, digital receipt and or Digital paperwork and Payment IN Full being made On Day Of Treatment and Or as Noted On Invoice.
100% SATISFACTION GUARANTEE - If we Can't fix it we will refund you 150% - (Subject to T&C'S Noted Below)
NOTE#
All GUARANTEE claims or enquiries must be forwarded by EMAIL ONLY to the following email address - claims@zeropests.com.au in order to be discussed, considered and or processed.
Processing and or completion of claims will be carried out within 21 Days from receipt of said claim.
Any Guarantee Claim and or investigation re attendance will be scheduled at the convenience of Zeropest Australia's current work schedule and or when in your service are next.
- FURTHER PEST SERVICE/S AND OR ADVISE UPON CUSTOMER GUARANTEE REQUEST & GUARANTEE INVESTIGATION, DUE TO NON-COMPLIANCE, Failure to Act On, implement, complete as stated and noted ON official Zeropest Australia Paperwork, receipt and or Digital paperwork, WILL OCCUR FURTHER CHARGES BEING A CALL OUT FEE OF $300.00 + GST AND FURTHER TREATMENT CHARGES ADDITIONAL TO THE CALL OUT SERVICE FEE AS REQUIRED PAYABLE PRIOR TO TREATMENT COMMENCEMENT!
(1) 14 DAY PEST FREE GUARANTEE Applies TO ALL PEST pest types except Timber pests, all pests will be eradicated within 14 days or we work for free until it is! (T&C's See BELOW )
Note # Any internal blocking completed at time of initial treatment has been completed FREE of charge and only intended to deter rodent activity or entry from within the dwelling.
This is NOT considered blocking and or is NOT included under guarantee/s.
(2) 12 MONTH WRITTEN PEST FREE GUARANTEE (SPIDER TREATMENT) GENERAL PEST SPRAY covering WEBBING SPIDERS, GARDEN COCKROACH, MILLIPEDE, SLADERS, HARLEQUIN BUGS
Are subject to a RE - INFESTATION and or the Customer / Client / Authorised Person completing all proofing works, including the removal of all internal and external WEBBING seven DAYS AFTER INITIAL TREATMENT and or recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds.
NOTE! It is expected post General Pest (Spider Spray) treatment over the next 12 Month period WEBBING SPIDERS, GARDEN COCKROACH, MILLIPEDE, CENTIPEDES, SLADERS, HARLEQUIN BUGS AND OR OTHER INSECTS WILL BE PRESENT AS TREATMENT DOES NOT STOP THEM ENTERING YOUR PROERTY, GROUNDS OR DWELLING.
IT WILL AND DOES TAKE TIME TO BE INFECTED AND DYE DUE TO THE PEST HAVING TO ABSORB RESIDUAL PESTICIDE.
It is normal and expected to have the occasional pest post General Pest treatment.
Note # Ants and or termites are NOT covered under guarantee by Spider Treatment (General Pest Spray).
Targeted Ant or termite treatment is available at an additional cost as a separate targeted treatment using different products.
(3) 5 YEAR WRITTEN PEST FREE GUARANTEE for RAT, MICE, POSSUM AND BIRD TARGETED TREATMENT.
Are subject to the Customer / Client / Authorised Person completing all proofing works and or recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds.
Note # Any internal blocking completed at time of initial treatment has been completed FREE of charge and only intended to deter rodent activity or entry from within the dwelling.
This is NOT considered blocking and or is NOT included under guarantee/s.
(4) LIFETIME WRITTEN PEST FREE GUARANTEE for RAT, MICE, POSSUM AND BIRD TARGETED TREATMENT
Are subject to the Customer / Client / Authorised Person engaging Zeropest Australia to complete all proofing works as stated and noted in official Zeropest Australia Paperwork and or digital receipt, paperwork, applies only to current owner or occupier of home as listed at time of pest treatment and is NOT transferable.
Note # Any internal blocking completed at time of initial treatment has been completed FREE of charge and only intended to deter rodent activity or entry from within the dwelling.
This is NOT considered blocking and or is NOT included under guarantee/s.
(5) 6 MONTH WRITTEN PEST FREE GUARANTEE TARGETED ANT TREATMENT.
Is subject to a re infestation and or the Customer / Client / Authorised Person completing all proofing works and or recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds.
Note treatment can take up to 28 days to be effective from treatment and on each subsequent infestation due to the fact that there can be multiple nests as varied distance's away from the treated dwelling. Treatment does not stop ants from entering the property or dwelling.
(6) GERMAN COCKROACH, PANTRY MOTH, BED BUG, WASP, BEE AND NON-LISTED PESTS WRITTEN GUARANTEE'S have NO guarantee period unless ADVISED UPON INSPECTION TREATMENT and noted on receipt. THESE TYPE OF TREATMENTS VARY DEPENDING UPON INFESTATION AND REQUIRED TREATMENT PLAN/S, SUCH GUARANTEE'S WHEN ISSUED ARE Subject to recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds.
FURTHER PEST SERVICE/S AND OR ADVISE UPON CUSTOMER REQUESTED GUARANTEE INVESTIGATION, DUE TO NON-COMPLIANCE, Failure to Act On, implement, complete as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork WILL OCCUR FURTHER CHARGES BEING A CALL OUT FEE OF $300.00 + GST AND FURTHER TREATMENT CHARGES ADDITIONAL TO THE CALL OUT SERVICE FEE AS REQUIRED PAYABLE PRIOR TO TREATMENT COMMENCEMENT!
(7) WHAT IF I DON’T WANT TO BLOCK ANY MICE OR RAT ENTRY POINTS, DO I STILL RECEIVE A GUARANTEE?
Yes of course, Zeropest Australia will still give you our 6 MONTHS rodent free guarantee, but the main idea is that you block the identified holes so it can’t happen again, one return free visit will only apply if entry points have not been attempted in there entirety.
(8) IF I AM STILL HEARING MICE or RAT NOISES WILL YOU COME BACK?
Yes, Zeropest Australia will come back after 14 days for FREE under guarantee to re inspect and OR replenish baits if required for FREE.
In some cases this may be extended to 21 days at our longer if required at our discretion due to animals being caged or fed on treatment site and or adjacent neighboring properties, such as chickens, rabbits, dogs, birds, attached dwellings, concealed access points, dwelling construction type, as this can extend & hinder treatment process.
(9) WHAT ARE YOUR GUARANTEE TERMS AND CONDITIONS?
Zeroepest Australia Guarantees are subject to the customer / client / Agent / Authorized person adhering to, implementing, completing recommendations, completing proofing works and or engaging Zeropest Australia to complete works as stated and noted in official Zeropest Australia Paperwork and or Digital paperwork.
(10)
All Guarantee's and or Warranties are NOT covered due to the following situations, further treatment costs may arise any refunds payable will be for initial treatment payment only.
Concealed entry points due to construction type, conjoined dwellings, restricted access, restricted access to subfloor, restricted access to roof void, no access to roof void due to construction such as flat metal roof construction, height restrictions, inadequate or poor home maintenance issues, animals being caged or fed on treatment site and or adjacent neighboring properties, such as chickens, rabbits, dogs, birds, cats, that prevent, hinder treatment, inspections and or entry point inspections are NOT COVERED.
- FURTHER PEST SERVICE/S AND OR ADVISE UPON CUSTOMER GUARANTEE REQUEST & GUARANTEE INVESTIGATION, DUE TO ABOVE NOTED, NON-COMPLIANCE, Failure to Act On, implement, complete as stated and noted ON official Zeropest Australia Paperwork, receipt and or Digital paperwork, WILL OCCUR FURTHER CHARGES BEING A CALL OUT FEE OF $300.00 + GST AND FURTHER TREATMENT CHARGES ADDITIONAL TO THE CALL OUT SERVICE FEE AS REQUIRED PAYABLE PRIOR TO TREATMENT COMMENCEMENT!
(11) Termite Guarantee's Are subject to the Customer / Client / Authorised Person completing all required works and or recommendations as stated and noted in official Zeropest Australia Paperwork and or Digital receipt, type of treatment completed, paperwork, treatment proposal's, quotations, timber pest inspection report, inspection recommendations. Failure to Act On, implement, complete And or Comply with Zeropest Australia Recommendations, reports, completing annual timber pest inspection by Zeropest Australia, Advice or Program Will Null and Void / Cancel Guarantee/s Or Refunds, applies only to current owner or occupier of home as listed at time of pest treatment and is NOT transferable.