FAQ – Frequently Asked Questions to Zero Pest Australia

FAQ

COVID-19 UPDATED ZEROPEST AUSTRALIA STRATEGIES & PROCEDURES

If you’re new to Zeropest Australia and have a question regarding your upcoming pest service, you’ve come to the right place.

Zeropest Australia in light of the current events has adopted the following stringent strategies in line with the World Health Organisation & Australian Government advice relating to COVID-19.

The health and safety of our customers and staff is our number one priority.

This applies to all Zeropest Australia staff, filed technicians and also associated family members.

Immediate company travel ban, restrictions on domestic travel.
Mandatory reporting and monitoring of personal travel, and observation of the recommended isolation periods.
Implementation of best-practice social distancing where practical.

All field technicians effective 16th March 2020 will be required to use and complete the following on each and every occasion.
This will aid in the protection of you and others now and in the future until further advised.

(1) Dupont Tychem Category 3 Protection Level - Single Use
Clothing.
(2) 3M Pro Series N95 Face Masks - single use - to communicate
verbally with customers Pre and Post treatment works.
(3) Pro-Val Securitex HR Latex Hi Risk Gloves - single use.
(4) Sundstrom Half Face SR100 Face Mask Triple Filter during all
required treatment processes.
(5) Surgical Quality Shoe Covers - single use.
(6) NO Shaking Of Hands On Arrival.
(7) Our employees are conscious about hand hygiene between each customer visit using appropriate hand sanitisers.
(8) All Cash and or change received or issued must be fully
sanitized.
(9) Monies can be transferred if preferred prior to treatment
schedule or via con-tactless payment eftpos on site and or credit card
over the phone - cash will still be excepted however subject to
sanitizing procedures. Naturally if any customer or family member who is or has been in self-isolation/self quarantine scenario has scheduled or wishes to schedule Pest Control Services please advise our office immediately so we can assist you further. Zeropest Australia is working hard to ensure everyone’s ongoing safety!

Take care of yourselves, and each other!
Regard’s

Darren Green
Director

Do you Guarantee your work?

What are your Guarantee Terms and Conditions?

Are your technicians fully Licenced Pest Controller’s?

Are your pest controller’s / technicians Police Checked for our safety?

Are your pest controllers / technicians and company fully insured.

Do I need to stay or be home during our pest control works?

Are your products safe for my unborn or new born baby?

How Long Will I have To Vacate Home After Spraying Inside.

Will your products stain my floorcoverings, paint or furniture?

Are your products environmentally friendly?

Do you remove dead pests or animals?

 

Do you do exterior only spider treatments / sprays at a reduced charge.

Do I need to move any furniture, bedding, clothes, items from cupboards or pantry.

Do I need to vacate the home during treatment and when can we come home?

How long will the service take?

Can my Pets remain inside or Home during General Pest Spray, Ant, German Cockroach, food pests, carpet Beetle etc treatment?

Do you work on weekends?

Do you remove possums?

How do I know if I have a rat infestation or possum in the roof?

What forms of payment do you accept?

Which Suburbs Do You Service?

How Often Should I Have A Service Done?

What happens if it is raining?

Why am I seeing more pests after my treatment?

Do you treat outside when doing an End of lease treatment?

Call Zeropest Australia today to discuss your needs or if you require any further information: 1800 38 66 55